Patient Services Career Path Resource Center

Patient Services Career Path Stories

Click on the name of your coworkers below to read their personal career path story in a new window. In reading these stories, you will see that no two career paths are alike. Instead, each person created their own personal path to their current role.

Susan Basile

Territory Manager
North Region
Wallingford, CT
1991 – P/T Clerk, Stat Lab/Met Path
1995 – Patient Services Admin
2003 – Trainer and Supervisor
2014 – Project Specialist
2006 – Black Belt
2008 – Lease Administrator
2010 – Patient Services Territory Manager

Tiffany Bossard

PSR III Site Lead
Southeast Region
Longwood, FL
2003 – Temp
2004 – PSR I
2010 – PSR II Site Lead
2012 – PSR III Site Lead

Marcia Boyd

Supervisor
Great Midwest Region
St. Louis, MO
2000 – PSR at LabCorp
2000 – Group Lead at LabCorp
2001 – Supervisor at LabCorp
2002 – Branch Manager at LabCorp
2002 – Supervisor at Quest

 

 

Madeline Capano

Supervisor
North Region
Nashua, NH
1991 – Medical Laboratory Technician
1998 – Clinical Laboratory Scientist
2000 – Group Lead
2005 – Supervisor

Heidi Collins

Supervisor
Great Midwest Region
Grand Rapids, MI
1998 – PSR I
2011 – PSR II
2015 – Supervisor

Danielle Chipman

Supervisor
Great Midwest Region
Colorado Springs, CO
1992 – PSR I
1996 – Left Quest
2003 – Returned to Quest, PSR I
2006 – Group Lead
2011 – Supervisor


Cristen Correia

Supervisor
Great Midwest Region
Highlands Ranch, CO
2008 – PSR
2009 – Float
2010 – Group Lead
2011 – Supervisor

Tina Crumby

Supervisor
Great Midwest Region
Kansas City, MO
1988 – PSR
1995 – Group Lead
2005 – Supervisor

Crystal DeLeon

Supervisor
Great Midwest Region
Chicago, IL
2004 – Processor
2006 – Phlebotomy school
2006 – Patient Services Rep II
2007 – Float
2007 – Group Lead
2013 – Supervisor

 

Todd Dubie

PSR IV Group Lead
Great Midwest Region
Gaylord, MI
1990 – RSR/PSR
2000 – Mobile Phlebotomy
2006 – Group Lead, Mobile
2010 – Float
2013 – Group Lead

Shaunna Evans

Supervisor
Great Midwest Region
Salt Lake City, UT
2004 – PSR
2005 – Float
2006 – Group Lead
2009 – Supervisor

 

Tim Evans

Supervisor
North Region
Pittsburgh, PA
1999 – PSR IV
1999 – Supply Clerk
2001 – Group Lead
2004 – Supervisor

 

Tracey Freed

PSR IV Group Lead
North Region
Pittsburgh, PA
2008 – PSR I Mobile/PSC
2010 – PSR II
2011 – PSR III
2013 – PSR IV Group Lead

Patrick Gaughan

Supervisor
North Region
Pittsburgh, PA
1999 – PSR IV
1999 – Supply Clerk
2001 – Group Lead
2004 – Supervisor

Anisa Graham

PSR III
East Region
Washington, DC
2003 – Medical Assistant
2012 – PSR I
2015 – PSR III Float

 

Sherry Graskewicz

Supervisor
Great Midwest Region
Herrin, IL
2002 – Float
2007 – Left Quest
2009 – Returned to Quest
2010 – Group Lead
2013 – Supervisor

Stella Grodzinskaya

Supervisor
Great Midwest Region
St. Louis, MO
Prior to1992 – Neurologist in Russia
1996 – Clerk/Processor
1997 – PSR
2000 – Supervisor

Jo-Ann Hamelin

Manager
North Region
Marlborough, MA
1989 – PSR
1997 – Group Lead
1998 – Coordinator
2001 – Supervisor
2003 – Manager

 

Andrea Havens

Supervisor
Great Midwest Region
Bowling Green, KY
2009 – PSR
2012 – Trainer
2013 – Float
2015 – Supervisor

Jamahl Henderson

Supervisor
Great Midwest Region
Kansas City, MO
2003 – PSR III Float
2010 – PSR IV Group Lead
2012 – Trainer
2015 – Supervisor

 

Erika Horne

Supervisor
North Region
Hartford, CT
1986 – PSR I
1997 – Client Services in the lab
2003 – Client Services Group Lead
2006 – Customer Solutions Rep
2008 – Customer Solutions Supervisor
2013 – Patient Services Supervisor

 

Christina Jeffery

Supervisor
Great Midwest Region
Lenexa, KS
2006 – Clinical Lab
2006 – Lab Aide/Med Tech in Training
2008 – Processing
2011 – Group Lead
2012 – Forensic Scientist
2013 – Supervisor

Kim Lyons

Supervisor
Great Midwest Region
Denver, CO
1996 – PSR
1999 – Float
2001 – Administrative Assistant
2001 – Department Administrator
2004 – Supervisor


Liz Meredith

Manager, Customer Solutions
Great Midwest Region
Denver, CO
2000 – PSR
2004 – Float
2007 – Patient Services Supervisor
2017 – Customer Solutions Manager

 

 

Valerie Merrell

PSR IV Group Lead
Great Midwest Region
Lexington, KY
1980 – Certified Medical Assistant
2006 – Float
2013 – PSR II
2015 – Group Lead

 

Millie Muñoz

PSR IV Group Lead
North Region
Quincy, MA
1984 – PSR
1990 – Float
2000 – Group Lead
2007 – Supervisor
2008 – Group Lead

 

Ryan Pagala

Manager
East Region
Fairfax, VA
2005 – Float
2006 – Training Specialist
2008 – Supervisor
2009 – East Region QA Supervisor
2013 – Manager

 

Richard Pallotto

Supervisor
North Region
Wallingford, CT
1995 – PSR Mobile Phleb P/T
1996 – PSR II Mobile Phleb P/T
2001 – PSR II Mobile Phleb
2005 – Supervisor, Mobile Phleb
2012 – Supervisor

Michelle Paris

Supervisor
Great Midwest Region
Billings, MT
1988 – Phlebotomist
1990 – Client Services Coordinator
1996 – Client Services Supervisor
1997 – Group Lead
2009 – Supervisor

Angela Peevy

Supervisor
Great Midwest Region
Denver, CO
2002 – PSR I
2006 – PSR II
2006 – PSR III Float
2011 – Group Lead
2015 – Supervisor

 

Marie Pierre-Louis

Trainer
Southeast Region
Plantation, FL
1988 – Medical Assistant
2003 – PSR I
2003 – PSR II Site Lead
2006 – Trainer

Amanda Riley

Supervisor
Great Midwest Region
Kenosha, WI
2008 – Temp
2009 – PSR
2011 – Float
2013 – Group Lead
2015 – Supervisor

Cythia Rossi

Supervisor
North Region
Norwood, MA
1990 – PSR
2005 – Mobile and PSC Supervisor
2011 – Supervisor

 

 

Kari Santos

Supervisor
Southeast Region
Miami, FL
2004 – Temporary PSR
2004 – PSR I
2009 – Site Lead
2010 – Group Lead
2012 – Administrative Assistant
2014 – Supervisor

Amy Sikon

Supervisor
North Region
Pittsburgh, PA
1984 – Processing – Data Entry
1990 – Billing
1993 – Evening Processing
2001 – Processing Group Lead and Test Send Out
2003 – Processing Supervisor
2008 – Patient Services Supervisor

Clinton Smith

Supervisor
Southeast Region
Crystal River, FL
2010 – PSR II Temp
2013 – Group Lead
2015 – Supervisor

 

 

 

LaWanda Smith

Supervisor
Great Midwest Region
St. Louis, MO
1997 – Temp PSR
1997 – PSR
2003 – Group Lead (Trainer)
2012 – Supervisor

Zealia Timlet

Supervisor
Southeast Region
Greenville, NC
2001 – PSR I
2006 – Group Lead
2009 – Training Specialist
2011 – Supervisor

Tammy Thomas

Trainer
Southeast Region
Jacksonville, FL
2003 – PSR I
2005 – Float
20011 – Training Specialist

Yolunda Turner

Supervisor
Great Midwest Region
St. Louis, MO
1999 – Float
2003 – Trainer
2013 – Supervisor

Clare Wahl

Manager
North Region
Norwood, MA
2005 – Float
2006 – Training Specialist
2008 – Supervisor
2009 – East Region QA Supervisor
2013 – Manager

Johnnie Vigil

Supervisor
Great Midwest Region
Pueblo, CO
1983 – Orderly, Plasma Center
1985 – Phlebotomist, Plasma Center
1987 – Supervisor, Plasma Center
1997 – Phlebotomist, LabCorp
2001 – Float, Quest Diagnostics
2005 – Supervisor

Lacresia Walker

PSR IV Group Lead
Southeast Region
Ormond Beach, FL
2000 – PSR I
2004 – PSR II Site Lead
2008 – PSR III Group Lead
2015 – PSR IV Group Lead

 

Angel Wooding

Supervisor
Southeast Region
Atlanta, GA
1999 – Temporary, PSR I
2000 –PSR I
2001 – Group Lead
2009 – Supervisor