Patient Services Career Path Resource Center

Patient Services Representative I

If you are interested in working in Patient Services, the Patient Services Representative I is where you can begin your role in hands-on patient care. As a PSR I, you are the face of our company to patients who come to Quest Diagnostics, for both routine lab work and for insights into life-defining health decisions. In this rewarding role, you spend your days serving patients by collecting and preparing specimens for the lab. You may work in one of our Patient Service Centers, as an In-Office Phlebotomist (IOP) located inside a healthcare provider’s office, or in a house call environment. Please take five minutes to watch a short video and learn more about the the PSR I role.


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Patient Services Representative I Career Path Tracker

The career path tracker spreadsheet allows you to plan your courses and prepare for a conversation with your manager about your career path plans.
Clicking on the link below using Chrome will automatically download the career path tracker to your Download folder. Clicking on the link using Internet Explorer will bring up options to open or save the career path tracker.

Patient Services Representative I career path tracker.

Meet coworkers who have stepped through the PSR career path
Click here to read to read their personal career path stories.

Competencies required for a successful Patient Services Representative I are:

Technical LearningRequired technical elearning will be appear in your Assigned Learning or be assigned to you by your supervisor/trainer.

Time ManagementUses time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

CompassionGenuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.

ComposureIs cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

Customer FocusIs dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

ListeningPractices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.